ITIL Manager for Service Support

Popis kurzu:

This course is based on the Service Management model described in the IT Infrastructure Library (ITIL) and uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. It includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Delivery (U8688S).
You could obtain 25,25 PDU (Professional Development Units) after you have attained this course.
Note: Removal of version2 will complete on 30 June 2011. The ITIL v2 Manager support and education will cease on 31 August 2010. The exam will be available for re-sits until 30 June 2011.

• The student needs to have passed the ITIL foundation exam from either ISEB or EXIN


• At least 5 years relevant IT experience

• IT infrastructure service managers


• IT professionals responsible for system and network administration


• Organization and information consultants

• Materiály: V angličtině


• Lektor přednáší: anglicky

Úroveň:

Probíraná témata:

This course is based on the Service Management model described in the IT Infrastructure Library (ITIL) and uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. It includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Delivery (U8688S).
You could obtain 25,25 PDU (Professional Development Units) after you have attained this course.
Note: Removal of version2 will complete on 30 June 2011. The ITIL v2 Manager support and education will cease on 31 August 2010. The exam will be available for re-sits until 30 June 2011.